Gorgias is a customer service platform designed to help fast-growing ecommerce merchants convert more shoppers and retain them for longer. It centralizes orders, conversations, social comments, and DMs into one customer ticket view, reducing checkout friction with self-service resources and dynamic Macros. This platform enables support agents to become sales reps, helping to accelerate revenue.
eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce.
