LiveChat enables businesses to engage with their website visitors through chat invitations or self-initiated conversations. With LiveChat, businesses can gain insight into what customers have in their shopping carts, allowing them to suggest complementary products based on the customer's context. Additionally, businesses can browse their store's inventory within the app and send product recommendations in the form of interactive cards, helping to increase average order value.
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
