Richpanel is a help desk designed to make customer service easy and efficient. It centralizes all order and customer conversation history from all channels in one inbox view, and automates customer service with Amazon-like customer self-service that provide instant resolutions. Richpanel also enables businesses to personalize at scale and drive sales from conversations, helping them to gain customer loyalty and turn customer service into a revenue channel.
Gorgias is a customer service platform designed to help fast-growing ecommerce merchants convert more shoppers and retain them for longer. It centralizes orders, conversations, social comments, and DMs into one customer ticket view, reducing checkout friction with self-service resources and dynamic Macros. This platform enables support agents to become sales reps, helping to accelerate revenue.
