Shopify Inbox is a free messaging tool that enables businesses to communicate with customers in real-time, across multiple channels. With Shopify Inbox, businesses can access live customer information such as products viewed, items in their cart, and past orders, allowing them to tailor their messages to each customer. Additionally, businesses can use Shopify Inbox to recommend products, offer discounts, and provide automated replies and FAQs, creating a personalized chat experience.
Tidio is a customer experience platform that helps online stores provide excellent customer service and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can increase revenue and quickly answer the most common customer questions. Tidio simplifies customer message management, making it a powerful helpdesk solution for teams. With its dedicated Shopify features, it is even more efficient.
